How Alamar Foods Leverages NorthBay Managed Service

Meet Our Customer

Alamar Foods, a leading Saudi Arabian quick-service restaurant (QSR) operator across the Middle East, North Africa, and Pakistan, has solidified its position as a regional powerhouse for over three decades. Their success hinges on a seamless customer experience, made possible by a robust technical and digital infrastructure.

As the master franchisee for Domino's Pizza and Dunkin Donuts, Alamar Foods leverages the power of AWS cloud infrastructure. This strategic partnership allows them to host critical business and analytics applications with agility and scalability. Their approach seamlessly integrates advanced managed services, like scalable database solutions, with serverless options like Lambda. They also utilize non-managed services like EC2 for a comprehensive cloud strategy.

This enables Alamar Foods to run sophisticated business applications that are vital to their day-to-day operations. Their commitment to cutting-edge cloud solutions empowers them to deliver and analyze services with exceptional efficiency. By embracing technology, Alamar Foods demonstrates its unwavering dedication to improving service quality and achieving operational excellence.

The Challenge

Alamar Foods, a leader in the food industry, wrestled with managing their complex AWS environment. Maintaining optimal security, functionality, performance, and cost-efficiency was a constant battle. Additionally, meeting the evolving needs of diverse customer segments and corporate clients became increasingly difficult. These roadblocks threatened application availability, potentially impacting revenue and customer trust.

To address these challenges, Alamar Foods entered into a strategic partnership with NorthBay Solutions, a Premier Tier AWS consulting and Managed Services Provider. NorthBay's extensive expertise in designing, deploying, operating, and managing sophisticated cloud solutions made them an ideal partner to fulfill Alamar Foods' requirements and provide tailored Managed Services solutions.

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The Implication

The partnership began with a Discovery Phase, where NorthBay gained a thorough understanding of Alamar Foods' operations, focusing on the tools and technologies used for hosting and maintaining their Business and Data Analytics Applications. NorthBay team prepared a detailed inventory covering all the AWS services which Alamar was utilizing along with the cost spent on each service. The insights obtained during this phase were crucial in tailoring support models and forming a support team equipped with the necessary skills and expertise for Alamar Foods. During this Discovery Phase the cost spent on AWS Infrastructure was also thoroughly analyzed in order to suggest the possible cost optimization options.

Subsequently, a transition and enablement process was put into place for a set duration. This process aimed to manage the shift from Alamar’s current operational state to a future, more streamlined state with minimal disruption. This phase guaranteed that the transition was seamless and that the newly implemented services were in line with Alamar’s business expectations and the agreed-upon standards.

Solution

NorthBay Solutions, a Premier Tier AWS Partner specializing in consulting and Managed Services, became Alamar Foods' strategic partner. By leveraging NorthBay's deep AWS expertise, Alamar Foods achieved a comprehensive and secure cloud environment.

Unlocking Business Value with NorthBay's Managed Services:

Peace of Mind with 24/7 Support NorthBay's dedicated team provides ongoing support and proactive monitoring, ensuring Alamar Foods' cloud environment operates flawlessly. This minimizes downtime and maximizes uptime for critical business applications.

Enhanced Security and Compliance: NorthBay prioritizes security, implementing robust safeguards to protect Alamar Foods' data and applications. This ensures compliance with industry regulations and fosters trust with customers across all segments.

Cost Optimization and Efficiency: NorthBay's expertise optimizes Alamar Foods' cloud environment, minimizing unnecessary spending and maximizing return on investment (ROI). This allowed Alamar Foods to allocate resources more effectively towards strategic initiatives.

Data-Driven Insights for Continuous Improvement: NorthBay leverages its in-depth understanding of Alamar's cloud infrastructure to provide valuable insights and recommendations for ongoing optimization. This ensures Alamar's cloud environment continues to deliver superior performance and value over time.

AWS Services

AWS Organization, AWS Control Tower, Amazon EC2, Amazon RDS, Elastic Load Balancing (ELB), Amazon Route 53, AWS WAF, Amazon S3, Amazon CloudWatch, AWS Step Functions, Amazon DynamoDB, Amazon Simple Notification Service (SNS), AWS Lambda, Amazon SageMaker, Amazon Elasticache, AWS Glue, Amazon Elastic Container Service, AWS Kinesis, AWS Database Migration Service (DMS), Amazon GuardDuty, AWS Config, AWS Cloud Trail, Amazon CloudFront, Amazon Simple Queue Service (SQS), Amazon WorkMail, Amazon EFS, Amazon Inspector, AWS Secrets Manager, AWS X-Ray, Amazon Athena, Amazon Pinpoint, AWS DataSync, AWS Data Pipeline

    Benefits

    Alamar Foods partnered with NorthBay's Managed Services team to unlock the true potential of their cloud infrastructure. This strategic move freed their internal IT team from the burden of day-to-day management, allowing them to focus on what matters most:

    Enhanced Performance & Uptime: NorthBay's expertise ensured Alamar Foods' cloud infrastructure runs smoothly, delivering superior performance and maximized uptime. This translates to a more reliable and responsive experience for their customers.

    Cost Optimization Powerhouse: Our Managed Services Provider (MSP) team became Alamar Foods' cost optimization heroes. We identified and implemented a staggering 30% reduction in monthly AWS expenses within the first month! But the savings continue – NorthBay continuously seeks further opportunities to eliminate waste and optimize resources, ensuring Alamar Foods gets the most out of their cloud investment.

    Empowered Innovation: With NorthBay managing their infrastructure, Alamar Foods' internal team gained valuable time and resources. This newfound freedom allows them to shift their focus to core business priorities, developing innovative applications and exploring new ways to serve their customers.

    About NorthBay

    NorthBay Solutions is a leading provider of cutting-edge technology solutions, specializing in Generative AI, Cloud Migration, ML/AI, Data Lakes and Analytics, and Managed Services. As an AWS Premier Partner, we leverage the power of the cloud to deliver innovative and scalable solutions to clients across various industries, including Healthcare, Fintech, Logistics, Manufacturing, Retail, and Education.

    Our commitment to AWS extends to our partnerships with industry-leading companies like CloudRail-IIOT, AI21 Labs, and Snowflake. These collaborations enable us to offer comprehensive and tailored solutions that seamlessly integrate with AWS services, providing our clients with the best possible value and flexibility.

    With a global footprint spanning the NAMER (US & Canada), MEA (Kuwait, Qatar, UAE, KSA & Africa), Turkey, APAC (including Indonesia, Singapore, and Hong Kong), NorthBay Solutions is committed to providing exceptional service and support to businesses worldwide.

    We hold the following competencies, specializations and programs of AWS:

    • Generative AI and Machine Learning
    • Data & Analytics
    • DevOps
    • Mobile
    • Education
    • Migration Competency
    • MSP Partner
    • Public Sector Partner
    • Database Ready
    • Database Freedom
    • Solution Provider Partner
    • Well Architected