Meet Our Customer
HappyNest is a convenient, affordable, and eco-friendly laundry service available in the United States. The service is designed to make laundry hassle-free by offering next-day pick-up and delivery. Customers can schedule weekly or by-request laundry pickups without any contracts or hidden charges. Pricing varies by location but averages about $29.95 per bag. HappyNest aims to provide quality services at affordable pricing and is currently available in 37 states and rapidly expanding to nation-wide coverage.
The Challenge
HappyNest skillfully employs AWS Cloud Infrastructure to drive its laundry service platforms, adeptly integrating advanced managed services like sophisticated database solutions with non-managed services, including EC2. This strategic approach underpins the robust business applications critical to their service delivery. Moreover, HappyNest focuses on operational efficiency and optimization through the use of automated processes for software deployment, testing, and performance monitoring. This underscores their dedication to harnessing state-of-the-art cloud solutions to improve the efficiency and quality of their laundry services.
HappyNest encountered significant challenges in managing, operating, and updating its AWS environment to ensure security, functionality, and up-to-date performance. Furthermore, there was an urgent need to meet the Key Performance Indicators (KPIs) of their diverse customer base and corporate clients. Should these issues not be addressed, the performance and availability of their applications could be at risk, potentially leading to a loss of business revenue and erosion of customer trust for HappyNest.
To tackle these issues, HappyNest formed a strategic partnership with NorthBay Solutions, a Premier Tier AWS consulting and Managed Services Provider. NorthBay's vast expertise in designing, deploying, operating, and managing advanced cloud solutions positioned them as the perfect partner to meet HappyNest's needs and deliver customized Managed Services solutions.
The Implication
The partnership began with a Discovery Phase, during which NorthBay acquired a comprehensive understanding of HappyNest's operations, including the tools and technologies utilized for hosting and maintaining their Business Applications. The insights gathered during this phase were instrumental in customizing support models and assembling a support team endowed with the appropriate skills and expertise.
Subsequently, a transition and enablement process was put into place for a set duration. This process aimed to manage the shift from HappyNest's current operational state to a future, more streamlined state with minimal disruption. This phase guaranteed that the transition was seamless and that the newly implemented services were in line with HappyNest's business expectations and the agreed-upon standards.
Solution
In our Managed Support Services for HappyNest, we offered a wide array of services to enhance and oversee their AWS environment:
Continuous Monitoring: We ensure 24/7 monitoring of AWS services and application performance, utilizing both AWS native and third-party solutions.
Incident Management: Our team adeptly manages incident logging, escalation, and reporting via the Jira system.
Security and Compliance: We maintain regular updates of all cloud services to uphold security and comply with industry standards.
Problem Management: We engage in thorough root cause analysis for high-priority incidents in close collaboration.
System Maintenance: We ensure the smooth operation of in-scope systems and conduct routine maintenance as needed.
Knowledge Management: In partnership with HappyNest, we assist in maintaining and enhancing system and operational documentation.
Reporting: Our team delivers comprehensive reporting using various metrics from service tools and other cloud management Solutions, offering insights on cost optimization.
AWS Services
Benefits
NorthBay’s Managed Services Team has seamlessly assumed the infrastructure management duties from HappyNest's internal technical team. This transition ensures efficient cloud infrastructure management, leading to improved performance and uptime, cost efficiency, enhanced security and compliance, and the protection of customer data while adhering to standards. Furthermore, NorthBay offers expert technical support, minimizing downtime and swiftly addressing issues.
Next Steps
This strategic move has enabled the HappyNest team to fully focus on enhancing the functionality of their laundry service applications and exploring innovative approaches to delivering their services to customers.
About NorthBay
NorthBay is a fast-growing, 100% AWS focused onshore/offshore AWS Premier Consulting Partner, supporting our customers to accelerate the reinvention of their applications and data for a cloud native world. Our >350 AWS certified employees excel in developing and deploying database & application migrations, data lakes and analytics, ML/AI, GenAI, DevOps and application and data modernization/development that drive measurable business impact.
We hold the following competencies, specializations and programs of AWS:
- Generative AI and Machine Learning
- Data & Analytics
- DevOps
- Mobile
- Education
- Migration Competency
- MSP Partner
- Public Sector Partner
- Database Ready
- Database Freedom
- Solution Provider Partner
- Well Architected
