Managed Services Offerings Designed with the AWS Cloud in Mind

The cloud has fundamentally changed the way business works — and what IT teams need from Managed Service Providers (MSPs). Whereas traditional MSPs provide break-fix support for on-premises environments, NorthBay is a Next-Generation Cloud MSP focused on helping businesses maximize all the benefits of the AWS Cloud.

Flexible, modern MSP offerings from NorthBay include ongoing management and optimization of your AWS environment

Less than 0.1% of AWS global partners have achieved the AWS MSP Certification. With that in mind, you can rely on us to:

Take on or take over day-to-day management of your AWS Cloud operations and infrastructure on an ongoing basis

NorthBay:

The Next Generation MSP for AWS Cloud Customers

More Opportunity for Innovation

Free up your IT team to focus on application development, innovation and growth

Improve Data and Operational Security

Reduce the risk of cyber security threats with monitoring and patch management tools

Stronger Regulatory Compliance

Meet increasing government and industry regulations including HIPAA and GDPR

Reduced IT Operating Costs

Keep costs low and predictable with our consumption-based monthly rate and ongoing cost optimization activities

More Opportunity for Innovation

Free up your IT team to focus on application development, innovation and growth

Improve Data and Operational Security

Reduce the risk of cyber security threats with monitoring and patch management tools

Stronger Regulatory Compliance

Meet increasing government and industry regulations including HIPAA and GDPR

Reduced IT Operating Costs

Keep costs low and predictable with our consumption-based monthly rate and ongoing cost optimization activities

Services and Solutions for Every Stage of Your AWS Cloud Journey

As an AWS Premier Consulting Partner, NorthBay employs more than 350 AWS-certified engineers, with expertise across all areas of the AWS ecosystem for every state of the cloud adoption and acceleration journey.

Always On Service Desk

Our 24/7/365 response, ticket, and issue management and monitoring ensure rapid incident response and resolution.

White Glove Service Delivery

We provide strategic business and technology advice and conduct regular service reviews to meet your organization’s evolving needs.

Management and Monitoring Tools

We utilize the latest technologies for patch management, health and performance monitoring, threat and vulnerability detection and backup and restore.

Continuous Improvement

On an ongoing basis, we focus on identifying key areas to reduce cost, improve security and optimize your technology environment.

Success Story:

Modernizing and Managing Grow Credit’s Applications and Operations on AWS Cloud

Learn how we helped Grow Credit embrace containers, microservices and serverless, and why they rely on us for ongoing management of their AWS Cloud environment.

Read the Success Story

Have Questions?

We’re Here to Help You Maximize the Benefits of the AWS Cloud.

Connect with an AWS MSP Advisor

Choose the NorthBay AWS Cloud MSP Model that Meets Your Needs

NorthBay offers two Managed Services delivery models designed for customers of all sizes across all stages of the cloud journey. In addition to enabling you to offset day-to-day operations in order to focus on innovation, our DevOps and Cloud Operations teams are available for application development and support.

Service Packages	Gold	Platinum
	AWS Full-Service Cloud Management NorthBay manages cloud environment	AWS All-Inclusive Cloud Management NorthBay provides premium support
Response Time	Within 15 Minutes Availability 12 Hours/Day, 5 Days/Week	Within 15 Minutes Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year
AWS Uptime Monitoring, Alerts, and Reports	Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Standard Monthly	Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Enhanced* Weekly
Cost Reporting and Analysis	Monthly Analysis and Allocation of Your AWS Usage	Monthly Analysis and Allocation of Your AWS Usage
Cost Optimization and Rightsizing	Waste Management and Rightsizing Recommendations and Implementation	Comprehensive Cost Optimization Strategy and Continuous Cost Optimization
Backup and Recovery	Backup Frequency: Customizable to Your Specific Needs	Backup Frequency: Customizable to Your Specific Needs Incident Management and Resolution Root Cause Analysis
Security and Compliance Monitoring	Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Alert Frequency: Standard	Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Alert Frequency: Enhanced
Provisioning Hours	Additional Add-On	10 Provisioning Hours/Month
NorthBay Comprehensive Cloud Management and Insights Portal	Included	Included
AWS Service Limit Modifications**	1 Hour	1 Hour
NorthBay TAM	No TAM	Assigned Technical Account Manager (TAM) Monthly Review Meetings
Expert Cost Recommendations	1 Meeting/Quarter	1 Meeting/Month
Incident Management	Included (Email Notifications + Escalations Only)	Included (Platform Access)
Application Uptime Checks	Entire App (Up or Down)	KPI Based Checks
Support Coverage	Availability 12 Hours/Day, 5 Days/Week	Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year
* Enhanced monitoring may result in increased AWS usage ** Additional AWS service capacity may be requested through AWS on a case-by-case basis