Managed Services Offerings Designed with the AWS Cloud in Mind
Managed Services Offerings Designed with the AWS Cloud in Mind
The cloud has fundamentally changed the way business works — and what IT teams need from Managed Service Providers (MSPs). Whereas traditional MSPs provide break-fix support for on-premises environments, NorthBay is a Next-Generation Cloud MSP focused on helping businesses maximize all the benefits of the AWS Cloud.
Less than 0.1% of AWS global partners have achieved the AWS MSP Certification. With that in mind, you can rely on us to:
Flexible, modern MSP offerings from NorthBay include ongoing management and optimization of your AWS environment
NorthBay:
The Next Generation MSP for AWS Cloud Customers
Services and Solutions for Every Stage of Your AWS Cloud Journey
Services and Solutions for Every Stage of Your AWS Cloud Journey
As an AWS Premier Consulting Partner, NorthBay employs more than 350 AWS-certified engineers, with expertise across all areas of the AWS ecosystem for every state of the cloud adoption and acceleration journey.
Always On Service Desk
Our 24/7/365 response, ticket, and issue management and monitoring ensure rapid incident response and resolution.
White Glove Service Delivery
We provide strategic business and technology advice and conduct regular service reviews to meet your organization’s evolving needs.
Management and Monitoring Tools
We utilize the latest technologies for patch management, health and performance monitoring, threat and vulnerability detection and backup and restore.
Continuous Improvement
On an ongoing basis, we focus on identifying key areas to reduce cost, improve security and optimize your technology environment.
Success Story:
Modernizing and Managing Grow Credit’s Applications and Operations on AWS Cloud
Modernizing and Managing Grow Credit’s Applications and Operations on AWS Cloud
Learn how we helped Grow Credit embrace containers, microservices and serverless, and why they rely on us for ongoing management of their AWS Cloud environment.
Choose the NorthBay AWS Cloud MSP Model that Meets Your Needs
Choose the NorthBay AWS Cloud MSP Model that Meets Your Needs
NorthBay offers two Managed Services delivery models designed for customers of all sizes across all stages of the cloud journey. In addition to enabling you to offset day-to-day operations in order to focus on innovation, our DevOps and Cloud Operations teams are available for application development and support.
| Service Packages | Gold | Platinum |
|---|---|---|
| AWS Full-Service Cloud Management NorthBay manages cloud environment |
AWS All-Inclusive Cloud Management NorthBay provides premium support |
|
| Response Time | Within 15 Minutes Availability 12 Hours/Day, 5 Days/Week |
Within 15 Minutes Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year |
| AWS Uptime Monitoring, Alerts, and Reports | Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Standard Monthly |
Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Enhanced* Weekly |
| Cost Reporting and Analysis | Monthly Analysis and Allocation of Your AWS Usage |
Monthly Analysis and Allocation of Your AWS Usage |
| Cost Optimization and Rightsizing | Waste Management and Rightsizing Recommendations and Implementation |
Comprehensive Cost Optimization Strategy and Continuous Cost Optimization |
| Backup and Recovery | Backup Frequency: Customizable to Your Specific Needs |
Backup Frequency: Customizable to Your Specific Needs Incident Management and Resolution Root Cause Analysis |
| Security and Compliance Monitoring | Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Alert Frequency: Standard |
Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year Alert Frequency: Enhanced |
| Provisioning Hours | Additional Add-On | 10 Provisioning Hours/Month |
| NorthBay Comprehensive Cloud Management and Insights Portal | Included | Included |
| AWS Service Limit Modifications** | 1 Hour | 1 Hour |
| NorthBay TAM | No TAM | Assigned Technical Account Manager (TAM) Monthly Review Meetings |
| Expert Cost Recommendations | 1 Meeting/Quarter | 1 Meeting/Month |
| Incident Management | Included (Email Notifications + Escalations Only) | Included (Platform Access) |
| Application Uptime Checks | Entire App (Up or Down) | KPI Based Checks |
| Support Coverage | Availability 12 Hours/Day, 5 Days/Week | Availability 24 Hours/Day, 7 Days/Week, 365 Days/Year |
| * Enhanced monitoring may result in increased AWS usage
** Additional AWS service capacity may be requested through AWS on a case-by-case basis |
||
Our Expertise
Our Expertise
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